Image source: Shutterstock A lot of service firms reach a crossroads: are we really a traditional service business, or are we operating like a tech-enabled company, and if not, should we be? This isn’t just a branding question. The way you answer defines how you grow,...
Why Most Digital Transformations Miss the Mark Digital transformation has become table stakes for service businesses, but success remains elusive. Despite billions spent, over 70% of digital transformation efforts fail to meet their objectives, according to Forbes....
There’s a fundamental math problem baked into most professional services firms: if you’re billing by the hour, your revenue is capped by the number of humans you employ and the number of hours in a day. That model can work for a while. But at some point, it becomes...
Introduction Many service businesses still rely on aging software that quietly powers core operations. Ripping out and replacing these systems isn’t just expensive, it’s operationally dangerous. A smarter approach is incremental digital transformation: migrating...
