Application Support
Sourcetoad – Comprehensive application support services for your custom software.
Experience seamless support, when you need it.
Custom software applications empower your business to innovate and grow. But once in production, they need vigilant support to ensure uninterrupted service and optimal performance. Sourcetoad’s Application Support Services are designed to provide just that.
Why Choose Sourcetoad’s Application Support Services?
Service Desk Portal Licenses
Get instant access to our Service Desk Portalwhere you can easily:
Log - Track - Manage support tickets
Response Time Guarantees (SLA)
We understand that time is of the essence. Our Service Level Agreements (SLA) provide a commitment to respond within defined timelines, so you’re never left waiting.
Level 2 and Level 3 Support Included
Why L2 & L3 Support? Custom applications are intricate and multifaceted. While L2 support handles more complex issues beyond initial troubleshooting, L3 support dives into the core of the software, addressing critical, code-level problems.
How Sourcetoad Helps: We offer both L2 and L3 support, ensuring that no matter the complexity of the issue, our experienced team is equipped to handle it. This comprehensive support safeguards your application’s stability, performance, and continuous evolution.
Level 2 and Level 3 Support Included
Why L2 & L3 Support? Custom applications are intricate and multifaceted. While L2 support handles more complex issues beyond initial troubleshooting, L3 support dives into the core of the software, addressing critical, code-level problems.
How Sourcetoad Helps: We offer both L2 and L3 support, ensuring that no matter the complexity of the issue, our experienced team is equipped to handle it. This comprehensive support safeguards your application’s stability, performance, and continuous evolution.
Our Support Timings
The Sourcetoad Advantage
Expertise
With years of experience in custom software development, our team understands the nuances of supporting complex applications.
Reliability
Our response time guarantees ensure that you always have the support you need, exactly when you need it.
Flexibility
Whether it’s standard support hours or 24/7 coverage, we tailor our services to meet your specific needs.